Effective Date: 1 October 2024
This policy explains how we process the relevant personal information we collect from contacts at customers, prospective customers, business partners and other users who submit enquiries through this website.
Spirax-Sarco Engineering plc (referred to as “Spirax Sarco”, “we”, “us” or
“our”) takes the protection of personal information and privacy seriously.
This Spirax Sarco Website Privacy Policy explains how we collect, use and
protect personal information submitted through the /contact-us page of
this Global English website.
I. How we collect and use your personal information
“Personal Information” means information, recorded electronically or otherwise, relating to an identified or identifiable natural person, excluding information that has been anonymised.
To provide pre-sales, sales and after-sales support, we offer a “Contact Us” page where you can submit service requests. On that page we collect the following required information: last name, first name, company name, email address, mobile number, whether you use steam, and your enquiry. On a voluntary basis, we may also collect optional information such as department, city, type of business and any other information you choose to provide.
This personal information may be shared with the Spirax Sarco team, specialist contact or regional sales and support path best placed to respond to your enquiry. We will not use your personal information for unrelated purposes, or share, transfer or disclose it outside the support of your enquiry, unless required by applicable law or regulatory authorities.
II. How we store your personal information
Spirax Sarco acts as the coordinating contact for the personal information submitted through this website. We take necessary measures to protect the security of your personal information and ensure access is limited to the minimum number of people necessary to achieve the purposes described above.
As a general rule, we store your personal information for one year after we have contacted you and completed the requested service, unless applicable law requires a different retention period. Depending on your business relationship with us, for example if you become a customer, we may retain your personal information for longer where necessary.
When the retention period expires, we will permanently delete or anonymise your personal information. If complete deletion or anonymisation is technically difficult, we will stop all processing other than storage and necessary security measures.
III. Your rights
Depending on applicable privacy and data-protection laws, you may have rights including the right to access and copy your personal information, request correction or supplementation, request deletion in certain circumstances, withdraw consent where processing depends on consent, and request further explanation of how your information is processed. You can exercise these rights by contacting us as described below.
We normally respond within 15 to 30 working days. If we cannot meet your request, we will explain why. For security purposes we may ask you to verify your identity first, and if we cannot verify it we may be unable to process the request. We do not usually charge for reasonable requests, but we may charge a cost-based fee for repeated requests that exceed reasonable limits.
IV. How to contact us
You can exercise your rights regarding personal information by contacting us in the following ways.
Name: Spirax-Sarco Engineering plc The Data Protection Office
Address: Charlton House, Cheltenham, Gloucestershire, GL53 8ER, United Kingdom
Tel: +44 (0) 1242 521361
Email address: dpo@uk.spiraxglobal.com
You may also contact the international website support route below for help with enquiries submitted through this site.
Name: Spirax Sarco International Sales Support
Address: Spirax Sarco Limited, Runnings Road, Kingsditch Trading Estate, Cheltenham, Gloucestershire, GL51 9NQ, United Kingdom
Tel: +1 781 334 8391
Email address: info@en.tangbure.cc
V. How this policy may be updated
We may revise this policy from time to time because of business needs or legal and regulatory requirements. When that happens, we will publish the revised version on this website or provide it by phone, email or another appropriate method. If a revision materially reduces or significantly changes your rights under this policy, we will seek your consent again where required.